Frequently asked questions

Is my donation secure?
Yes. We partner with SupporterHub to ensure you information is secure. SupporterHub is a Payment Card Industry Data Security Standard (PCI DSS) compliant Service Provider and compliant to the relevant Australian Privacy Principles. PCI DSS is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. SupporterHub does not store credit card information due to a direct integration with our preferred banking partner who utilise fully encrypted solutions to ensure the raw cardholder data is never visible or accessible to anyone if a breach occurred. SupporterHub leverages the latest tokenisation technologies including MDES and VTS to ensure data is always safe for programs such as Regular Giving.
Can I cancel my recurring donation?
Of course. We understand circumstances can change. You can cancel or change your recurring donation at any time by clicking the link on your donation receipt, or by emailing [email protected].
Are donations to First Light tax deductible?
All donations $2 and over are tax deductible. First Light Widowed Association Inc is an officially registered charity with the Australian Charities and Not-for-profits Commission (ACNC) and is endorsed as a Deductible Gift Recipient (DGR).
Will I receive a receipt?
Yes, a receipt will be emailed to you once your payment has been processed. Please be sure to check your junk mail if you do not receive it. You will also be emailed an end of financial year summary that will include details of all your donations for the financial year.