Are you an experienced admin, project and events professional, looking for a flexible, dynamic role that will make a genuine impact?
Admin and Community Support officer
- Predominantly work-from-home
- Full-time or part-time (from 24 hours per week)
- A diverse and engaging role offering flexible work/life balance
- South-East Queensland preferred, although there is flexibility for the right candidate
- $80k to $85,000 per annum (pro-rata for part-time) + super and salary packaging
- One-year fixed-term position, with potential to extend.
At First Light Widowed Support, the work you do will have a real human impact: an email answered with warmth and compassion; an event that overcomes loneliness; or a helpful resource reaching someone at exactly the right time.
This is not a typical, repetitive administration role.
Working closely with our leadership team, you will become the calm, capable and proactive team player that contributes across every area of First Light.
Every day will be varied, from looking after community enquiries and helping with events and programs to coordinating projects, communicating with donors, supporting volunteers, managing data and records or creating digital content/e-newsletters.
This is a trusted, meaningful position for someone who loves bringing order to complexity, anticipating what is needed and making sure nothing falls through the cracks.
Key tasks include:
- First point of contact services to clients and stakeholders (providing a sensitive, trauma-informed experience) including manage multiple email and social media inboxes, membership vetting and donor relationships (email, phone and written correspondence).
- Advanced CRM and database management experience is required to effectively manage stakeholder database and maintain accurate records.
- Assist with program support, project management, volunteer supervision and event planning and delivery.
- Business administration tasks such as reviewing, updating and creating documents, secretarial duties, obtaining quotes and placing orders and preparing and posting mail out items and resources.
- Computer-related tasks including updating our website, posting blogs and creating online fundraising campaigns, Canva graphics (from template) and e-newsletters.
You do not need to be a grief specialist.
However, you do need empathy, sound judgement, professional boundaries and a genuine desire to create a respectful and supportive experience for people who may be newly bereaved or vulnerable.
How to apply:
To be considered for this position please send your resume as well as a Cover Letter responding to the three Targeted Questions below (two A4 page max) to hr@firstlight.org.au.
TQ1: Proven ability in project management or event coordination, managing multiple tasks and competing deadlines, ensuring quality and accuracy is not compromised.
TQ2: Demonstrated experience providing excellent customer service to a range of stakeholders including those requiring compassion and sensitivity.
TQ3: Strong computer / online skills, with experience maintaining a digital database/filing system, updating websites and creating e-newsletters, remaining complaint with branding and style guidelines while working autonomously to a high standard.
Ready to use your organisation, initiative and people skills in a role with genuine purpose? We would love to hear from you.
